FAQs
🧶 What do I receive when I purchase a pattern?
You’ll receive a digital PDF file containing step-by-step written instructions, photos, and sometimes a link to a video tutorial (if applicable). The file is available for instant download after payment.
💳 What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay — fast, secure, and easy.
⏱ When will I get my pattern?
Immediately after checkout! A download link will appear on the confirmation page and in your email inbox.
📧 I didn’t receive my download. What should I do?
Please check your spam or promotions folder. If you still don’t find it, contact us at Support@disobel.shop with your order number, and we’ll resend it.
🔁 Do you offer refunds?
Since our products are digital downloads, we do not offer refunds once the file is accessed. However, if you purchased in error or received a corrupted file, contact us within 7 days — we’re happy to help. See our Refund Policy for full details.
👶 Are your patterns beginner-friendly?
Yes! Many of our patterns are designed for confident beginners and include clear instructions and visuals. Difficulty level is mentioned on each product page.
🌍 Do you offer physical products or shipping?
No — we only sell digital crochet patterns. No physical products will be shipped.
Still have questions?
📩 Reach out anytime at Support@disobel.shop — we’re here to help!